There have been many trial and error launches by online marketplaces. Remember the Myntra app only strategy? How about the continuous policy revisions by Snapdeal and Flipkart? There is always room for improvement in Indian ecommerce and Amazon like its competitors thinks so too.
IOS was recently alerted about the new 2 day return policy from Amazon.in, by online seller Samir Ahluwalia.
He states, “Amazon has come with a new two day return policy. The same was visible on all products a couple of days back, but now has been taken down.” He claims that it was probably a policy trial run at the time, but now Amazon sellers have received confirmation of the policy.“We have gotten confirmation from Amazon about the same and their return policy page has been accordingly updated. The new policy: Inspect & Buy 2-Day Return Window is at the bottom of the page,” Samir tells us
Inspect & Buy 2-Day Return Window
The new Inspect & Buy 2-Day Return Window applies to all the products with the Inspect and Buy label on the product detail page. These products can be inspected for 2 days from delivery and returned to the seller if the buyer is:
- Not happy with the product
- Receives damaged or defective products
- No longer needs the product
Consumers will receive a refund too upon return within the given 2 days.
Inspect & Buy policy conditions as per category
In case of inspect and buy eligible products like the following:
- Books
- Mobiles
- Tablets
- Laptops
- Home décor and furnishing
- Fashion
- Jewellery
- Baby clothing and women’s clothing
- Handbags
Sellers will accept returns and provide refunds only. The refunds provided will be applicable only if the product returned was not damaged while in the buyer’s possession and is not different from what was shipped to the buyer.
Seller opinions towards the Amazon policy
In June, IOS covered the Amazon return policy loopholes. Online seller Samir seems to see them too. He belongs to the electronics category and sells under the brand Techtail India. He says this new policy has a major issue.
“Buyers can still open a mobile phone’s packaging and use it for 2 days before returning it. This policy is just a replacement of the ’10 day no questions asked’ policy. In this case, the only difference is the reduced 2 day period,” Samir explains.He goes on to state, “The problem with Amazon return policies are that they are only good on paper. The moment an item is picked up by the logistics executives they don’t even consider inspecting the item.”
What about you? Do you think this is an improvement worth raving about? Or could it use a couple of tweaks? Let us know in the comments section below!
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