Wednesday, 8 October 2014

Big billion question: Who'll foot the bill for discounts?


Flipkart, the country's largest online retailer, has been offering deep discounts across categories, stretching up to 80%, as it looks to widen its lead over rivals Snapdeal and Amazon.
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Flipkart has been offering deep discounts, even up to 80%, across categories as it looks to widen its lead over rivals Snapdeal and Amazon

NEW DELHI/BANGALORE/KOLKATA: Flipkart, the merchants on its platform and manufacturers are sharing the tab for the biggest sale-day yet in Indian online retail. The Bangalore-based company sold goods worth $100 million on Monday and the deep discounts will mean that its margins are going to be negative, but it is counting on some help from its partners while it stays focussed on boosting its topline.

Flipkart, the country's largest online retailer, has been offering deep discounts across categories, stretching up to 80%, as it looks to widen its lead over rivals Snapdeal and Amazon.

The company has raised a total of $1.2 billion this year, equipping it with a cash hoard that it is using to further its goal of increasing market share and growing the size of the market.




Sachin Bansal, the cofounder and CEO, said Flipkart had been working on the offers with brands and sellers for the past few months. The deals it strikes vary across categories and merchants, with no standard formula. In some cases, sellers have picked up the full tab. For example, Pepper Closet, a merchant with Flipkart for about a month, had differential discounts depending on the product. For apparel, Pepper Closet was keen on clearing its surplus inventory and therefore picked up the bill for a 50% discount, business head Kanwar Singh said. On the other hand, for kitchen and bar utility items, Flipkart is bearing the cost of the 20-40% discount.

Not all sellers have come on board to share the tab with the online retailer. A senior executive of a leading consumer electronics retail chain said the discounts are driven entirely by the marketplaces. "We as a seller did not even know that few of our listed products would get discounted for these flash sales," he said, requesting anonymity.



Another seller said the company had listed its models at the existing market price in the offline trade. "But we were shocked to see that the product has been sold at a discount which is actually lower than our buying price. But we have been assured we will get the full amount at which we have listed it," he said.

Since online retail is a nascent industry, companies are not too perturbed by negative margins, and investors are backing the game plan of acquiring customers at the expense of the bottomline. Even Amazon, which posted revenue of $75 billion last year, has red ink on its books.

"It's a tactical call taken by Flipkart, and they have certainly done the math. These (discounts) are built into their margin model," said Ankur Bisen, vice president at Technopak.


Tuesday, 7 October 2014

Flipkart’s The Big Billion Day – a pricing SCAM?


Flipkart-Sale-Scam
Flipkart recently announced The Big Billion Day sale on 6th October 2014 as an equivalent to the Black Friday sale in the USA. Lots of people are excited about it. They claim to give 30%-90% discounts on most products. They claim some of the categories of products on sale are clothing, perfumes, phones, laptops, etc. So I decided to check out whether these claims of discount is real or not. Thanks to “Compare Hatke” chrome extension from BuyHatke, we can understand how the prices were in the last few days and whether they have suddenly increased or not! I’m taking totally unrelated items to show the price comparison here..
Swayam Doublesheet which has been consistent at around Rs.1124 for over a month now, has suddenly shot up to Rs.1500. Tomorrow they might show a 30% discount and reduce it to original price!
Van Heusen Slim Fit Men’s trousers which were hovering between Rs.1200 to Rs.1700 in the last 1 month have suddenly shot up to Rs.2200 in just 1 day! Cool technique to show people a huge Rs.500 discount on their favorite trousers on 6th October??!!
One of the best selling perfumes, Calvin Klein Be Eau de Toilette, had its price hovering around Rs.1650 for the last 3 months, suddenly it has shot up by around Rs.300 and is now available at Rs.1920.. Even Compare Hatke chrome extension which doesn’t know about this pseudo sale is suggesting only around 40% of the time to buy this product at the current price as they know prices might come down soon!
I have not even scratched the surface of this issue as I’m just looking at the price fluctuations on Flipkart site itself. There have been many instances (in fact in the above screenshots itself) where it was mentioned by Compare Hatke that cheaper products are available on Ebay, Amazon and well Flipkart itself before they discontinued older priced products! But the shocking fact was the above image of a Soch sari which is exorbitantly priced on Flipkart site when the same can be bought for less than half the price on Soch website itself. What kind of discounts are you talking about then, Flipkart?
Like they say, being well informed is to be empowered. So don’t fall for the marketing trap and ensure that you make the right decision while buying the products, be it The Billion Day or Diwali Dhamaka Week!

Monday, 6 October 2014

The Big Sale Day - Monday

While Flipkart claims to have made $10mn (INR 600 crores) in #BillionDay sale, Snapdeal claims that the company has witnessed sales of over a crore rupees a minute, with lakhs of products being sold in a single day.
The company hasn’t shared any number on overall revenue, but over a million Snapdeal apps were downloaded in one day. At a crore per minute, was it close to Flipkart’s 600 crores (assuming 10 hours)?
You have to give in to Snapdeal for a creative marketing campaign and then going big on Twitter/social media – they didn’t spend so much on the marketing campaign (Flipkart did a great job of blocking all media including Radio during the day).
Flipkart Vs. Snapdeal - The Marketing WarFlipkart Vs. Snapdeal – The Marketing War

Amazon to sell packaged food and beverages in India

Online retailer Amazon.com Inc plans to sell packaged food and beverages in India from mid-October, the Economic Times reported, citing a person familiar with the matter.Amazon, which has already started accepting bookings for Coca-Cola Zero - the beverage's low-calorie variant, will eventually start selling fresh food in India, the ET said. 
Amazon is already in talks with brands like Kelloggs and Cornitos, the paper said.
Amazon India did not immediately respond to a request for comment.
Amazon, which opened its Indian website last June, has drawn up the battle lines by slashing prices, launching same-day delivery, adding new product categories and embarking on a high-voltage advertisement campaign.
In July, Amazon said it will invest a further $2 billion in India after the country's largest e-tailer Flipkart attracted $1 billion of fresh funds, raising the stakes in a nascent but fast-growing e-commerce sector.

Saturday, 4 October 2014

Jeff Bezos reminds Flipkart he is the boss


Image: Amazon founder and CEO Jeff Bezos poses as he stands on a supply truck during a photo opportunity at the premises of a shopping mall in Bangalore. Photograph: Reuters
 
Amazon pitches discount strategy against India rival's; festive sales war hots up as eBay jumps in, too.
A day after Jeff Bezos, the legendary founder and CEO of Amazon, said in media interviews that his company did not pay any attention to competition and that it preferred to focus on improving customer experience, the American online major’s response to Indian rival Flipkart’s marketing blitz was out in the open. 

Prominent print advertisements on Monday pitched Amazon’s discount strategy against Flipkart’s. 

The Amazon ad said, why have a “one-day dhamaka’’ (sensation) when sales can happen everyday. 

Flipkart billboards all across Bangalore have been screaming over the last few days, “The big billion day — greatest sale ever’’ on October 6, in the largest festival campaign by the company.

The Flipkart hoardings, many of them on the highway road from the airport to the city, were being interpreted as a way to tell Bezos, in India for a week, that Amazon was in for big competition in Indian e-commerce. 


Image: Amazon founder and CEO Jeff Bezos with Amit Agarwal, Country Manager, India at Bangalore. Photograph: Amazon
Bezos said on Sunday that Amazon did not believe in such distractions and he would like to put heads down and concentrate on customers. “Rivals don’t get us revenues, customers do,’’ the man who’s known to be a combination of a micro-manager and a happy-go-lucky boss told Business Standard on Sunday evening in an interview, while laughing and offering witty one-liners.
When asked whether he had noticed the big billboards on Flipkart’s Diwali sales, Bezos said ‘’no’’, dismissing the talk on competition as "a bunch of noise’’. 

He added, "It’s a noisy world we are living in’’, but distractions must be kept aside to perform well. 

"That has been our approach so far, and I'm not going to change that." On whether he had ever thought Flipkart’s Sachin Bansal and Binny Bansal, who had earlier worked at Amazon, would one day give him competition, Bezos said, "I don’t think much about these things.’’

But competition matters. Apart from the prominent ads in the papers today, suggesting Amazon’s sales are more lasting and widespread than Flipkart’s one-day bonanza on October 6, Bezos in fact took on his competition within hours of landing in India. 

In a photo-shoot organised in Bangalore on Sunday morning, the Amazon boss dressed up in a sherwani and posed to the delight of the shutterbugs, quite similar to what Virgin group’s Richard Branson has done many times, to reiterate the India identity of Amazon. He also symbolically carried a $2-billion cheque at the shoot. 

Amazon had recently announced a $2-billion investment in India, just a day after Flipkart held a conference to talk about the $1 billion it had raised.

Though Flipkart is not talking about what the "big billion’’ meant in its campaign, a source said the reference was to the population of India and that the upcoming sale would have something for everybody. 


 
Mukesh Bansal, CEO of Myntra and a top strategist for Flipkart now, told Business Standard, this would be the biggest sale India had seen. Myntra was recently acquired by Flipkart. And the inspiration for the Flipkart sale seems to be China’s Alibaba, which is in the news for its $25-billion IPO. "It’s more like the Single’s Day sales at Alibaba, where you gift yourself,’’ said a source. 

Last year, Alibaba did estimated sales worth $5 billion on the Single’s Day. 

Image: (L-R) Sachin Bansal, Mukesh Bansal and Binny Bansal
Flipkart co-founder and CEO Sachin Bansal had last week quipped, in reply to media questions on Bezos’ visit, that Amazon seemed to be  worried about the whole place and that the American  company was putting all efforts here as India was the next frontier in e-commerce after China. 

When Bezos was asked if he indeed had come to India in panic, he refrained from any direct attack, saying, "I can only say I’m super happy to be here.’’ The following day, Amazon told the world, through its ads, that it was more relevant to offer discounts on a daily basis than choosing a specific day for it. 
Neon boards announcing Amazon's festival sale have already appeared in Bangalore.

“Introducing online shopping dhamaka... The biggest festive celebration begins on amazon.in,” the boards say. 

Meanwhile, another US e-commerce player has jumped into the fray to offer festival discounts. eBay has announced a 'Diwali Fest’, which will be live from September 25 to October 23.