Wednesday, 24 December 2014

Start-ups come of age as e-tail booms

A host of tech firms are starting to emerge from the shadows
Start-ups seem to be finally coming of age with booming e-retail companies and software solution providers who analyse business needs of large global corporations. However, when compared to Silicon Valley, the Indian start-up industry is hampered by lack of technology infrastructure, access to quality mentors and good talent, industry watchers say.
With the likes of Flipkart and Snapdeal raising billions of dollars in capital, and the buzz about e-commerce and what it can do to India’s retail economy, a whole host of technology companies are starting to emerge from the shadows. Case in point: Brain4ce Education Solutions, which offers tech courses online under the name of Edureka, has grown its revenues by a whopping 2,768 per cent in the last three years.
Yahoo’s acquisition of Bangalore-based Bookpad for $15 million is another example. Bookpad converts Microsoft Office or PDF documents for use on a web browser. This came on the heels of Facebook acquiring Little Eye Labs for a similar amount.
Zomato, the online food review portal, raised ₹370 crore in fresh funding earlier this month, raising its value to ₹4,000 crore. Lack of good public transportation in the country has given birth to start-ups like Ola, TaxiForSure and others, raising millions in funding.
Industry watchers believe these developments have put Indian entrepreneurs on the global map.
“If you look at these deals, it is an affirmation that Indian companies are starting to make a mark,” said Rajat Tandon, Senior Director, Nasscom 10K start-ups initiative.
Industry body Nasscom has also done its bit to help start-ups. In April, as a part of its InnoTrek initiative, Nasscom took around two dozen start-ups to Silicon Valley and showcased their wares to tech giants like Yahoo. Similarly, iSPIRT and Microsoft Ventures have helped Bookpad with their business accelerator programmes.
Global ventures
In the last couple of years, India has seen 4,000 start-ups, 400 venture capitalists and 150 start-up incubators. “The next set of big companies have the potential to come up from any part of India. That is a heartening sign,” says Sharad Sharma, co-founder and a member of iSPIRT.
Entrepreneurs themselves are a confident lot. Deepinder Goyal, founder of Zomato, believes the company’s success in India can be taken to other emerging markets like Latin America, which is not something a lot of tech companies have done in the past. “Building a company that can be synonymous with India and which achieves scale is what drives me,” he says. Goyal is up against Silicon Valley companies like Yelp and Facebook, all of whom compete for advertising eyeballs.
There are other start-ups like Zoho which want to take on the likes of Salesforce.com in the enterprises software segment.
“Our logic is simple: there are millions of small businesses and they can’t use software that costs millions of dollars. With our cloud computing platform, we can do that at much less cost and more effectively,” says Sridhar Vembu, CEO and founder of Zoho.
Different shades
There is also a trend of different kinds of start-ups emerging from different regions. Rajesh Sawhney, the founder of GSF, a company that invested in Little Eye Labs, says the NCR region has e-commerce start-ups, Mumbai has start-ups focused on media and financial technology-related products and Bengaluru start-ups focused on technology.
For example, Mumbai has seen the emergence of Powai Lake Ventures, which is close to the IIT Mumbai campus. One of the ventures that was founded here is Housing.com, a map-based real estate and property search portal. TinyOwl, a location-based food ordering app, also from here, is aspiring to go global from the financial capital of India.
Similarly, Bengaluru and Gurgaon have buildings that are designated for start-ups. This kind of infrastructure provides them with space that helps them to bounce ideas off their peers, and other amenities.
E-healthcare start-ups are also starting to see traction. Shashank ND, co founder of Practo Technologies, says healthcare will see convergence of information systems, picture archiving and communications systems (PACS), electronic medical/health records (EMR/EHR) and point of care systems to generate clinical data, including images.
Not all hunky dory
Despite the growth and the interest in Indian start-ups, there are a lot of basic problems that need to be addressed. From collaboration between industry and academia to technology infrastructure and ease of setting up business (or winding them down) there are areas of concern, industry watchers say. Most Indian companies have lacked meaningful exits, says Sharma. The number of exits in software products start-ups in the country is 1.1 times the amount of investments, while Israel’s ratio stands at seven times, according to a Signal Hill-iSpirt study.

Amazon joins India startup story, backs gift cards company

E-commerce giant Amazon has led a $10-million (over Rs 60-crore) funding round in QwikCilver Solutions for a stake believed to be just under 15%. The investment marks Amazon's maiden investment in India's startup ecosystem, having invested in over two dozen companies globally over the past decade.

Existing investors Helion Venture Partners and Accel Partners also participated in the fund raise of Bengaluru-based QwikCilver, which provides end-to-end gift card solutions for retailers and corporate customers.

In June, TOI had reported how the Seattle-based Amazon had begun identifying startups in the tech and internet space in India.

Confirming the fund raise, Kumar Sudarsan, founder and director of QwikCilver said: "The motivation to get Amazon on board was that they will be able to bring in best practices and global strategies to help us scale the sector to the next level." He, however, declined to comment on the quantum of funds raised and the stake that Amazon has picked up in the company.

A spokesperson from Amazon India clarified that the Amazon Asia Pacific, an entity based out of Singapore, has picked up a minority stake in QwikCilver. With a current annualized sales run-rate of Rs 1,000 crore, QwikCilver claims to have about 90% share of the gift-card market in the country.

The average per-person spend on gift cards is pegged at Rs 2,000, with the gift-card market being dominated by physical cards used in offline retail. Estimates shared by QwikCilver, though, suggest intense interest in digital gift cards, a corollary to the country's boom in e-commerce. The company reports a 500% growth in this category in the past two years.

Sudarsan said that some of the funds raised would be directed towards providing mobile solutions for gifting. The company is also considering bringing out a single company branded gift card which could be used by consumers across its client base "We, in fact, have RBI approval to be a prepaid issuer, and very soon we will announce some unique solutions around this."

The six-year-old company has a client base of over 100 retailers, including Shoppers Stop, Titan, Raymond, Hidesign, and Westside. Interestingly, Indian e-commerce poster boy Flipkart is among QwikCilver's top clients. It also has a 300-strong corporate customer base in India offering customized multi-purpose corporate card programs, employee incentives, and benefit card programs, says the company's chief marketing officer, Pratap T P.

Gift cards allow their owners to purchase products of their choice from issuing retailers. Traditional gift cards are physical pieces of plastic, issued by retailers - either for purchase or distributed as promotional items. With the boom in e-commerce, digital gift cards are becoming popular, with a purchasable code taking the place of the physical card.

At present the gift-card market in India is estimated at $500 million (over Rs 3,000 crore) and projected to treble over the next two years. In the US and elsewhere, Amazon has been an active evangelist of the gift card category. Amazon and Apple are the two big issuers of gift cards in the US.

Aviation sector's turbulence rocks ecommerce shipment companies like Ecom Express, Delhivery

Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offer first preference to passengers over cargo in the crowded holiday season.

"The trouble with an aviation player (SpiceJet) has aggravated the situation," said Sanjiv Kathuria, chief executive officer and co-founder of Bengaluru-based DotZot, the e-commerce shipment arm of logistics firm DTDC Ltd. "It has hit shipments especially to parts of Northeast where shipments are being delayed."
Aviation sector's turbulence rocks ecommerce shipment companies like Ecom Express, DelhiveryAviation sector's turbulence rocks ecommerce shipment companies like Ecom Express, Delhivery
Other affected logistics firms include Ecom Express, Delhivery and Gojavas. SpiceJet cancelled about 100 flights last week. This has disrupted ecommerce shipments to cities like Chennai and Hyderabad where SpiceJet offered good air connectivity from Delhi and Mumbai. Analysts estimate that the boom in online retail this year-fuelled by deep discounts and speedy delivery-with retailers, particularly fashion portals competing to deliver in one day and sometimes on the same day, has increased demand for shipments by air. Ecommerce shipments account for about a tenth of the overall logistics market in India estimated at Rs 12,000 crore. "About 80% of the e-commerce shipments in India now travel by air," said Harminder Sahani, managing director of retail consultancy Wazir Advisors who estimates that logistics companies delivering online retail shipments don't use road or rail often.

"Due to the shrinking air cargo hold, larger players will have to get together to buy dedicated aircraft for e-commerce shipments," he said. This month, shipments have also been delayed due to fog and increase in passenger luggage which is mostly composed of winter wear, thus reducing air cargo space.

"The industry was already under pressure after Kingfisher downed shutters. With SpiceJet also under trouble, there will be delay in shipments out of Delhi," said TA Krishnan, CEO of Ecom Express, a Gurgaon based e-commerce logistics player. Ecommerce firms, whose major warehouses are based in Delhi are the worst hit. "Majority of our goods, nearly 80%, moves from Delhi and sectors such as Nagpur and Hyderabad have become difficult to handle," said Vijay Ghadge, chief operating officer at Gojavas, which handles shipments for online retailers such as Healthkart, Lenskart and fashion portal Jabong. Ghadge expects prices to go up for shipments in the New Year.

Online retailers said they are firming up plans to deal with the issue by increasing sellers within a city. "We pick up and drop in same city to optimise operational efficiency," said Arun Sideshmukh, co-founder and CEO of fashion portal Fashionara. The portal has opened hubs in six cities to deal with logistical bottlenecks. Consumers, who have been flocking to online websites in search of deep discounts, could now find prices shooting up as portals pass-on the increase in delivery costs.

"In case an airline goes down completely we might see prices going up," Sirdeshmukh said. At present airlines charge about Rs 90 per shipment from ecommerce players. Industry estimates indicate that airlines transported about 2.12 lakh tonnes of freight generated by the ecommerce industry this year compared to 1.96 lakh tonnes in fiscal 2013.
Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offe ..

Read more at:
http://economictimes.indiatimes.com/articleshow/45623668.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offe ..

Read more at:
http://economictimes.indiatimes.com/articleshow/45623668.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offe ..

Read more at:
http://economictimes.indiatimes.com/articleshow/45623668.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offe ..

Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offe ..

Several companies that deliver shipments for online retailers are bearing the brunt of the upheaval in India's aviation sector, as cancellation of dozens of flights by beleaguered airline SpiceJet and a decline in air cargo space for commercial shipments throws delivery schedules into disarray.

These logistics companies — many of which focus solely on India's booming ecommerce sector— are afraid the situation will only worsen in the coming year, as airlines battling rough weather offe ..

Amazon India expanding its Easy Ship delivery service

Amazon India is expanding its Easy Ship delivery service and has started a pilot on product returns in ten cities across seven product categories as part of a move to make it a complete end-to-end logistics service for sellers using its e-commerce platform. The world's largest e-commerce firm, which globally debuted Easy Ship in India in April, now plans to take it to other markets.

Under Easy Ship, the seller holds the inventory while Amazon undertakes the delivery when an order is placed. But this service did not support product returns, making it a headache for both sellers and customers. Amit Deshpande, general manager at Amazon Seller Services, said Amazon.in is piloting Easy Ship returns service to provide a seamless returns experience for customers who place orders with sellers using this service.
Amazon India expanding its Easy Ship delivery service"While customers would benefit as they no longer have to figure out how to return a package and which carrier to choose, sellers too will benefit from a better customer experience and do not have to worry about arranging returns," Deshpande said. Eventually, the company wants to make Easy Ship at par with its global marketplace model 'Fulfilment by Amazon' by eventually offering return services all over the country across product categories.

In the fulfilment model, the inventory is held in Amazon warehouses and service includes both delivery and returns. However, the company realised that to make rapid inroads into the Indian market it needed to create a new model where sellers controlled the inventory. So, it rolled out Easy Ship, which also provides cash-on-delivery option that accounts for more than half of all ecommerce sales in the country.

Amazon is piloting Easy Ship returns in Goa, Gurgaon, Faridabad, Mumbai, Navi Mumbai, Chennai, Coimbatore, Salem, Vellore and Madurai across seven categories — books, precious jewellery, luggage and bags, music, sports and fitness, movies and DVD, and video games. Deshpande said Easy Ship has been a commercial success for Amazon India and already accounts for 25 per cent of all orders placed in the website with almost half of its 16,000 sellers using it.

Product returns is one of the biggest challenge dodging ecommerce industry in the country today. Product returns vary with categories and is as high as 30 per cent in fashion to 5 per cent for electronics and mobile phones. Deshpande said Amazon will also expand the 'Fulfilment by Amazon' service in India by setting up more warehouses. At present it has eight warehouses.

"Our seller base is rapidly expanding. Our desire is to give the sellers full flexibility of either using Easy Ship or Fulfilment by Amazon in every city," he said.

Tuesday, 23 December 2014

Flipkart Founders Almost Billionaires After Raising Indian E-Commerce Stakes

In 2007, Sachin and Binny Bansal worked as engineers for Amazon.com AMZN +2.21%, helping the Seattle-based company build out its operations in their native India. Seven years later, the two Bansals find themselves in the middle of a war with their former employer. And they seem to be winning.
As the cofounders of Flipkart, the pair has created the dominant online retailer in India, a fledgling e-commerce market that’s been flooded by capital as global investors seek the next Alibaba Group. On Saturday, Flipkart announced that it had raised $700 million from investors including T. Rowe Price Associates​ and the Qatar Investment Authority, valuing the Bangalore-based internet firm at $11 billion, according to sources close to the company.
That investment has turned the Bansals, who are not related, into two of India’s wealthiest people. With their equity in the company totaling more than $940 million each, the pair are close to becoming billionaires, a remarkable sign of the investor confidence in India’s online retailing potential and an affirmation of Flipkart’s dominance in the region.
In a year full of landmark deals, Flipkart took in more than $1.9 billion of outside money in 2014, second only to ride-hailing service Uber Technologies in venture capital raised by private technology firms this year. That’s been the standard of business in Indian e-commerce, where tech giants and upstarts alike are lining their pockets to fight for a market that will only see $3.2 billion-worth of goods sold online in 2014, according to Forrester Research. For perspective, India’s three largest e-commerce players–Flipkart, Amazon and Snapdeal–raised or committed more than $4.7 billion total this year toward their respective developments.
To understand why, one needs only to look at the record-breaking initial public offering of China’s Alibaba Group in September. Now valued on the public market at more than $275 billion, Alibaba is an affirmation of the power of emerging markets as populations move online to conduct their everyday business.
“If you look at India, organized retail did not put a strong foot forward,” said Vamsi Vutukuru, a Bangalore-based executive at retail analytics firm Boomerang Commerce. “The vast population in India is making the leap from disorganized retail to e-commerce and Amazon and Flipkart can capture part of the overall retail space, not just online commerce.”
While seven-year-old Flipkart may be aiming for the heights of Alibaba, it will take years before it reaches the level of its Chinese counterpart. Forrester analyst Satish Meena estimates that the Indian company will do $2 billion in gross merchandise volume by mid-2015. In comparison, Alibaba facilitated $248 billion-worth of commerce last year alone.
Much of that can be attributed to the differences in models between the two. Alibaba maintains various marketplaces for retailers to hawk their wares, while Flipkart’s Amazon-like approach of maintaining inventory and controlling logistics will take longer to build and perfect. Moreover, India will much be much slower to adapt online commerce. Forrester projects that $16 billion-worth of goods will be sold online in 2018.
Flipkart also faces impediments from their well-armed competitors. The leaders of Snapdeal, financed by Alibaba’s largest shareholder in Softbank , have reportedly met with Alibaba’s Jack Ma and are also backed by the likes ofeBay EBAY +0.35%. There’s also Amazon, who once lagged in the market, but has quickly made up ground with heavy marketing and a $2 billion commitment to Indian operations from CEO Jeff Bezos.
“India is a perfect example where we’re taking free cash flow that we’re generating in other businesses and we’re investing,” said Bezos in an interviewduring a visit to the country in October. “We wouldn’t invest this much–we wouldn’t invest $2 billion–if there wasn’t evidence that it was working.”
While their former boss looms, Flipkart CEO Sachin Bansal and COO Binny Bansal know they are the clear market leaders, with about twice as much business as Amazon or Snapdeal, according to analysts. Both 33, they were classmates at the Indian Institute of Technology in Dehli and were inspired by the Silicon Valley success stories to start their own company. While they both worked at Amazon, they were dismissive of the online retailer’s influence on their entrepreneurial approach.
“Even if we were working in any other company, we would have started this business,” Binny Bansal told India Today in 2013. “It is more the opportunities in India that excited us.”
The Bansals declined to comment through a spokesperson for this story.
In raising its most recent round, Flipkart disclosed its cofounders’ stakes in financial documents filed in a Singapore, where the company is incorporated. Local regulations stipulate that once a company has more than 50 shareholders it must make certain information public, though Flipkart maintained that the disclosures are “in no way indicative of any upcoming IPO.”
According to documents (which are detailed simply here by Quartz) the Bansals each own just under 46% of outstanding common shares or about 8.6% of the total shares outstanding. At an $11 billion valuation for the company, their stakes are worth more than $940 million.
With more than $2.45 billion in investment raised, those close to the company said to expect future investment rounds as it continues to grow. With 20,000 employees and 26 million registered users, Flipkart’s valuation–and its cofounders’ net worths–may yet rise as it bolsters those figures.